Are you ready to dive into the world of customer success and make an impact across our markets? We’re seeking a dynamic Global Head of Customer Success to join our team either in our Hamburg or Helsinki office.
About us
Founded in Helsinki in 2018, our platform connects companies with thousands of content creators, making it effortless and efficient to source branded content. Leading brands like Lumene, Saaren Taika, Artdeco, and Seeberger are already using Boksi, and we know we’ve only scratched the surface of our platform’s potential. Boksi is headquartered in Helsinki, Finland, and we’re an international company poised for growth. Joining our team, you’ll immerse yourself in an environment that celebrates achievement, fosters collaboration, and thrives on success.
Your role
Your main responsibility will be to lead the development and implementation of our customer success strategy, focused on the European market, ensuring scalable solutions that drive sustainable growth.
As our Global Head of Customer Success, you'll be at the forefront of our expansion efforts. Your primary responsibilities will include:
- Designing and implementing strategic customer processes to cultivate a healthy, engaged customer base that directly contributes to Boksi’s international growth.
- Providing training to ensure global processes are implemented effectively across local teams.
- Leading global initiatives to enhance customer engagement across regions.
- Measuring key performance indicators and designing & using OKRs to align the team with growth objectives, driving continuous improvement and customer satisfaction.
- Collaborating closely with Boksi’s leadership, product, and sales teams to craft seamless, end-to-end customer journeys that accelerate growth and maximize customer value.
- Spearheading initiatives that strengthen our global customer success framework, focusing on scalability, process optimization, and exceptional customer experiences.
A few qualities we're looking for in our ideal candidate:
- Mastery in Customer Success strategies: At least +5 years of experience in leadership roles within Customer Success and Support domains including strategic planning, implementation, and team leadership experience.
- Experience in SaaS and commercialization of complex service models and product offerings. You truly understand churn prevention strategies and don’t hesitate to take them in use!
- Adaptability in a dynamic environment: As a startup, our environment is fast-paced and evolving. We’re seeking someone who thrives in such settings, embracing and driving change.
- Proactive initiative and results-driven: You possess a natural ability to take initiative, plan independently, and deliver impressive results consistently. Customer Success is more than a role; it’s a mindset, and we’re looking for someone who embodies this philosophy.
- Team collaboration: A strong team player, you will join a culture of mutual support and care. 💜 We are looking for someone who shares our values and contributes positively to our team dynamics.
- Language proficiency: Fluency in English, as our company language is English. Finnish or German language skills are considered as a benefit.
- Influencer marketing and content creation: Experience in these areas is a significant plus, adding value to our diverse skill set.
What's in it for you
- A motivating compensation package, including a competitive base salary and stock options.
- Hybrid work options for flexibility and work-life balance.
- A chance to influence Boksi's growth trajectory and contribute to our journey.
- Opportunities for advancement in a rapidly expanding company.
- A collaborative, ambitious team and access to all the tools you need to thrive.
Our perks
- Sports benefits: Recharge by staying active with our sports benefits. 🏋️♂️
- Auntie online therapist sessions: Get support for work-life challenges through our dedicated Auntie Service. 😮💨
- Learning and team building: Engage in educational workshops and team activities to foster both personal and professional growth. 📚
- Birthday holiday: Celebrate your birthday with a day off on us! 🎂
- Team activities: Look forward to quarterly team days filled with activities, from artsy workshops to padel championship games. 🎾🧖
- Office in the city centre: Work in modern office spaces equipped with ergonomic tools for your comfort.
- Annual company offsite: Enjoy the excitement of traveling to a new destination together each year, strengthening team bonds, and creating memorable experiences. 🌴
We are committed to our values, and all our actions reflect them. We evaluate performance not only based on what someone does but also on how it is done. Annually, Boksers vote on who they believe best lives according to our values. Our values are as follows:
🌟 Making a difference: At our core, we aim to revolutionize an entire industry. We recognize that changing the world is a team effort, and we are committed to making that happen together.
🚀 Initiative and adaptability: We're action-takers who start quickly and learn rapidly. Embracing mistakes as part of our journey, we focus on learning from them to avoid repetition. We value boldness over caution, understanding that progress often requires taking risks.
🧠 Working smart: Our approach balances exceptional performance with efficiency. We understand the importance of distinguishing between times when excellence is required and when meeting the 'good enough' standard is indeed sufficient.
⚖️ Balancing speed with wellness: We believe in moving swiftly while also valuing the importance of taking breaks. This balance is essential for sustaining our momentum and well-being.
🫀 User-centric focus: Our users - brands, creators, and agencies - are at the heart of everything we do. We prioritize active listening, curiosity, and a deep understanding of their needs and desires to ensure that our efforts are always aligned with their expectations.
🎉 Celebrating the journey: Our mission to disrupt the industry is filled with challenges, but the collective victories make it all worthwhile. We emphasise the importance of celebrating every win, big or small, recognising that these moments fuel our journey forward
Apply now
If you’re excited to join us on our journey, we’d love to hear from you! Send your CV and application letter via LinkedIn or to jobs@boksi.com with the subject line "Global Head of Customer Success / Your Name" by November 30, 2024.
.jpeg?)
